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• How do I get access to the resident portal?

  The portal is where you see your balance, pay, and read notices. Access comes from your association, not from Roam — how to get it, what to do when no invitation arrives, and how to tell a forgotten password apart from a missing account.

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• I got an email from Roam. Is it real?

  Why no single thing in a message can prove it is genuine, the check that always works, the four things Roam will never ask you for, and what to do if you have already clicked or already paid.

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• How do I pay my assessment?

  What an assessment is, the ways associations usually accept payment, what a processing fee is and who charges it, how long each method takes to appear, and what to do if the amount is wrong or you cannot pay it all.

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• Why do I owe this much?

  How to read your balance, the kinds of charge that appear on an association account, the common reasons an amount is higher than last time, and exactly what to ask for so you get a real answer.

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• Something is wrong with my account. Who do I contact?

  A decision guide: which problems your association can solve, which ones Roam can, what to have ready so the first message gets an answer, and what to do if nobody replies.

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