What Roam is
Roam is a web system that brings the exchanges between a commercial facility's office and its tenants into one place. 「管理画面」 (the management screen) is for the office, and 「出店者ポータル」 (the tenant portal) is for tenants (the store's contact people). The menus available to you may differ depending on your account's permissions. The screens are in Japanese, so the labels below are given in Japanese with an English gloss.
What tenants can do
- Sign in to 「出店者ポータル」 (the tenant portal) and see applications that need action, and notices, on 「ホーム」 (Home).
- From 「新規申請」 (New request), submit 「共用部利用申請」 (Common-area use application), 「駐車場利用申請（2F閉場時間延長）」 (Parking use application: 2F after-hours extension), 「作業届」 (Work notification) and 「月次売上報告書」 (Monthly sales report) on the web. They contain the same information as the paper forms.
- Check the status of submitted applications (such as 「受付待ち」 Awaiting receipt, 「差し戻し」 Sent back and 「届出受付済」 Received) in 「申請一覧」 (Requests) in the tenant portal. An application that was sent back can be fixed and sent again.
What the office can do
- In 「レポート」 (Reports) → 「申請・届出」 (Applications and notices) on the management screen, review the applications and reports tenants send. Monthly sales reports and work notifications become 「届出受付済」 (Received) as soon as they arrive, so they need no approval. Applications that go through approval, such as 「共用部利用申請」 (Common-area use application), are received and assigned, routed to an approver, approved (with a seal) or sent back on the same screen.
- The same screen shows how many of last month's monthly sales reports have been received.
- From 「連絡先」 (Contacts) → 「会社クルー」 (Company crew) on the management screen, send a tenant's contact person an invitation email for the tenant portal, or send them password reset instructions.